Contact Us


Benefits Team
Welwyn Hatfield Borough Council
The Campus
Welwyn Garden City

Opening Times

  • Monday, Wednesday, Thursday: 8.45am to 5.15pm
  • Tuesday: 10am to 5.15pm
  • Friday: 8.45am to 4.45pm



01707 357000





01707 357974


24 Hour message line

You can now contact the council tax or benefits team 24 hours a day by leaving a message on our voicemail. You can request a call back by an officer who will be able to advise you. Please provide as much information as possible on your message in order that the best advice is available to you.

Our message line number is 01707 357943.


Hatfield Benefit Surgery

A benefit officer is stationed at the Hatfield Housing Office, White Lion House, Town Centre, Hatfield, Hertfordshire, AL10 0JL on Wednesdays. Please call 01707 357077 or 01707 357088 for an appointment.


Council Tax Reduction  Fraud Hotline - 01707 357952

You do not have to give your name if you do not wish, just the details of the suspected fraud. The information you give will be treated confidentially and investigated fully.

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