Frequently Asked Questions
To learn more about the refuse and recycling collection service, view our frequently asked questions.
We have carefully considered the need to change the service, based on customer feedback, budgetary constraints and current recycling rates. The reasons for implementing the changes are:
Local authorities have a statutory duty to collect household waste but the law does not specify how often this must be done. Under Section 46 of the Environmental Protection Act (1990), the council can stipulate the types of receptacles and how householders should manage their waste materials correctly.
You will receive information leaflets and a calendar detailing your collection days.
Please continue to present your bin on the boundary of your property as before, unless you have an assisted collection.
Receiving only one collection of landfill waste each fortnight will encourage people to think very carefully about how they manage and take responsibility for their waste. See our page about minimising waste for more information.
We will also be making recycling easier by providing plenty of capacity in the new, single recycling bin, as well as expanding the items we recycle, to include plastic. Together with the extension to recycling in 2009 (food waste and cardboard), there should now be very little left to throw away as refuse.
The services have already been expanded to enable residents to recycle most generally collected kerbside materials. When the new system is introduced, we are looking to collect all types of plastics, such as bottles, trays and containers.
We will be collecting:
This does not include Tetra Pak juice cartons or polystyrene (foam) trays/cups.
This service will continue as normal.
No. The bins will remain the property of the council and are allocated to your property, not you as the householder. Please do not take them with you when you move. It is advisable to mark the bins issued to you with your property details.
The household waste that we throw away ends up in landfill - but over 80 per cent of it is recyclable! By recycling responsibly and using simple techniques like squashing containers, we are confident that the bins will offer adequate capacity for most households.
If you've given the standard sized bin a chance, and genuinely cannot manage, we will consider requests for larger bins from homes with six or more permanent residents, a family with two babies in nappies or those with healthcare waste. If appropriate we will issue a larger bin (240 or 360 litres). This will then be re-assessed annually.
You will need to demonstrate that you recycle, but still find the refuse bin to be too small.
I have a baby in nappies, will I get a bigger bin?
We offer £50 cashback to residents who use real nappies on their babies. If you are struggling to cope due to the quantity of nappies produced, why not consider reusable nappies as an alternative. This is more environmentally friendly and kinder to your baby. It is estimated that a baby will use an average of 5,000 disposable nappies, all of which end up in landfill sites.
Please also see above.
To minimise any potential odour problems, ensure your waste is bagged securely before placing in your rubbish bin.
We will only collect material that is contained within your wheelie bin. Any additional rubbish will not be collected. But, if you recycle as much as you can then there should be little waste that needs to go into your rubbish bin.
Alternatively, if you have too much waste then please take it to one of Hertfordshire County Council's Household Waste Recycling Centres. However you will need to be aware that they will expect you to recycle what you can.
Any excess glass, tins, paper or plastic bottles can be taken to the local recycling centres.
Your bins should be stored within the boundary of your property, where you keep them is your decision. You can keep them inside or outside. We expect that the two new bins, plus the brown bin, will take up roughly the same space as the refuse sacks, brown bin and recycling boxes you already have.
The council recognises that a small number of residents will be unable to use wheeled bins, for example terraced properties opening directly on to pavement or road, with no accessible rear storage.
Properties which genuinely have no storage space for three wheeled bins will be considered on an individual basis and we will arrange alternative methods of collection if required.
Other questions about the changes...
This council believes in providing information and raising the awareness of residents so they can use the recycling service fully and correctly. If residents continue to misuse the service we will implement our enforcement policy, which can result in a fixed penalty notice being issued.
We already provide assistance to residents in genuine difficulty, if there is no one else who resides at the same property who is able to help. This will continue. If you would like to request an assisted collection please contact us.
However, residents should find wheelie bins easier to manoeuvre than heavy sacks or boxes of recycling.
To avoid these becoming waste, find alternative uses for them. Alternatively they can be taken to Hertfordshire's Household Waste Recycling Centres.
This page was last updated on 01/05/2013