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Please be aware that some residents have reported receiving scam emails claiming to be about a 'Council Tax Refund'. A genuine notification will not ask you to click on a link within the email, and any email asking for personal details would come directly from a member of the Council Tax team with a welhat.gov.uk email address. 

Please do not click on a link within, or submit any personal details in response to, an email which you suspect may not be genuine. If you require further clarification about an email please contact the Council Tax office on 01707 357000 or c.tax@welhat.gov.uk. For more advice and information on fraudulent emails please visit the gov.uk website.

Ways to pay your council tax

Online

 Our online payment system is safe and secure.

You can view your account online to check your balance.

By Direct Debit

Direct Debit is the most efficient and convenient way to pay Council Tax.

Normally, collection will be over ten monthly instalments on the first working day of each month (April to January), but you can opt to pay on a number of different dates and you can also pay weekly if that is more convenient for you.

  • If you wish to pay by Direct Debit you can either complete our pdf icon Direct Debit Mandate Form [30KB] and send it to us or you can contact us and we will take your account details.
  • If you start paying by Direct Debit part way through the financial year you will need to make sure that your payments are up to date.

At PayPoint and the Post Office

  • Payment in cash can be made at any PayPoint outlet and Post Office using a PayPoint card in the UK.
  • Payment by cheque, using the PayPoint card, can be made at any Post Office. If you pay by cheque, please make it payable to 'POST OFFICE LTD'.

There is no charge for using this service.

If you would like a PayPoint card or further information please contact us.

Over the phone

You can pay using your debit or credit card over the telephone by calling 0845 6041064.

By Standing Order

If you would like to pay your Council Tax by standing order, the council's bank details are:

HSBC Welwyn Garden City
Sort Code: 40-46-08
Account Number: 41020900

By Post

Payments by cheque can be sent by post. Please send your instalment sheet if you require a receipt and make your cheque payable to "Welwyn Hatfield Borough Council", quoting your reference number on the back of your cheque. Please do not send cash by post.

At the council offices

Payment in cash can be made at a kiosk at the Council Offices.

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