Information and FAQs about our garden waste collection service. Payments will open on 1 March.
Rubbish and recycling
For more about street cleaning, please see our Streetscene section.
- Garden Waste Collection Charges
Bin collection days and putting your bin out
We collect rubbish and recycling on alternate weeks.
What goes in my bins?
A guide to what goes in what bin.
A-Z of Recycling and Rubbish
Please follow the guidance issued by us regarding what you can and can't recycle, not that written on the packaging itself.
A bin is classed as missed if it was available on the boundary at the time the collection took place and was presented according to our guidelines.
Homes without wheelie bins
Some properties cannot accommodate wheelie bins. These homes receive a weekly sack collection for rubbish and a fortnightly box service for recycling collections. Most flats also receive a weekly rubbish collection.
Homes receiving the wheelie bin service will have three bins in total. A black wheelie bin for rubbish, a brown bin for composting, and a black wheelie bin with a blue lid for recycling. The recycling bin will contain an inner recycling box which fits inside the top of the bin.
Bulky waste collections
Serco, our contractor, offers a separate bulky household waste collection service on our behalf, which you can use to dispose of household items you cannot fit in your bin.
We provide recycling centres at convenient locations around the borough. Hertfordshire County Council provides Household Waste Recycling Centres for residents to recycle even more.
Reduce and reuse
Taking responsibility for our waste involves more than just recycling.
Waste awareness and education
To help improve waste awareness within the local community, the council's Waste Services Officer is available to speak to interested groups about waste and recycling.
Frequently Asked Questions
To learn more about the refuse and recycling collection service, view our frequently asked questions.
Clinical waste is any waste which poses a threat of infection to humans.
If you have difficulty placing your wheelie bins on the boundary please contact us.
In very cold weather it is possible that the contents of your brown bin may become frozen solid.
Text alerts for waste and recycling service
We provide a text alert service for service changes and disruptions.
Adopt A Road
Do you want to be more involved in your local area? Have you considered the council's Adopt A Road scheme?