You must use this service to apply for housing benefit and council tax support, unless you are claiming Income Support or Job Seekers Allowance.
We will usually pay benefit from the Monday after we receive your claim form.
It is important that you make your claim as soon as you can, even if you do not have all the information we may ask for.
Information we need
You will need to supply proof of:
- capital, savings and investments
- benefits, allowances or pensions
- earned income and any unearned income
- student status and student income
Please check the full list of documents that we will accept.
You are able to submit supporting proofs for your claim by email to firstname.lastname@example.org. Screenshots taken from a mobile device will be accepted and will speed up the processing of your claim.
If you are a couple, you and your partner have to make a joint claim. You need to complete all of the sections that apply to you and your partner and other members of your household, otherwise we will have to return the form for completion which will delay your claim.
In exceptional circumstances you can claim from an earlier date.
The quicker you can supply all the documents, the quicker your claim will be paid.
Alternatively you can apply using the Housing Benefit and Council Tax Reduction Claim Form or Council Tax Reduction Claim Form.
Help with applying
If you would like someone else to help you claim benefit, such as a member of your family or a friend, a written request must be made to us. Please read the Appointees information leaflet and download the Appointees Form.
If you are housebound and need help to fill in a claim form you should contact us to arrange a home visit.