You can report a missed bin, change of address, council housing repair and much more online.Report an issue
We're committed to always providing a high quality service which meets the needs of our customers. Through listening and learning, we seek to improve the quality of our service and encourage good practice by our staff.
If you think we've done something right it's nice to hear and all of your feedback is valued.
We also appreciate that customers may occasionally have cause to complain. In such instances we will investigate complaints quickly and effectively. If we have made a mistake we will apologise, put it right if possible, and take steps to prevent it happening again. All of your compliments, comments and complaints will help us improve our services.
Alternatively, you can contact us by:
- email: firstname.lastname@example.org
- telephone: 01707 357 000
- post*: Welwyn Hatfield Borough Council, The Campus, Welwyn Garden City, Hertfordshire, AL8 6AE
- in person: at the Our office address and opening hours
*please use the Making a Complaints form for written complaints.