We're committed to always providing a high quality service which meets the needs of our customers. Through listening and learning, we seek to improve the quality of our service and encourage good practice by our staff.
If you think we've done something right it's nice to hear and all of your feedback is valued.
We also appreciate that customers may occasionally have cause to complain. In such instances we will investigate complaints quickly and effectively. If we have made a mistake we will apologise, put it right if possible, and take steps to prevent it happening again. All of your compliments, comments and complaints will help us improve our services.