Ask the Welwyn Hatfield Community Safety Partnership to review the responses to your complaints of anti-social behaviour.

The Trigger is designed to ensure we work together to try and resolve any complaints about anti-social behaviour. We will do this by talking about the problem, sharing information and using our resources to try and reach an agreeable outcome.

Your details will not be shared with agencies or individuals outside of the Community Safety Partnership and will be stored in accordance with Data Protection rules.

When can you use the Trigger

The Community Trigger can be used in the following situations:

  • If you, as an individual, have complained to the council, the police or a Registered Housing Provider (social landlord) about three separate incidents or a similar nature in the last six months and you consider that there has been no action taken.
  • If five individuals in the local community have complained separately to the council, the police or a Registered Housing Provider (social landlord) in the last six months about similar incidents of anti-social behaviour and they consider no action has been taken.

The Community Trigger is not suitable in the following situations:

  • To report general acts of crime or anti-social behaviour.
  • If you have an ongoing complaint that is being dealt with by one of the organisations mentioned above.

How you use the Trigger?

To use the Community Trigger, please contact the Anti-Social Behaviour Team.

You will need to give details of each time you've complained, who you have complained to (name, organisations and/or Incident Reference Number) and an explanation of the anti-social behaviour that has taken place.

What happens next?

Acknowledgement within 3 working daysReferred to the next ASB Forum for discussionNotification of decision within 5 working days

What are the outcomes?

The ASB forum will review how the Community Safety Partnership has responded to your reports of anti-social behaviour and will make recommendations on how the problem can be resolved. You will be sent a response letter which outlines the actions already taken and the suggestions on how the Community Safety Partnership can attempt to resolve the ant-social behaviour.

The community trigger does not provide the council, the police or a Registered Housing Provider (social landlord) with any additional powers to address anti-social behaviour, but it is ensures that the most appropriate actions have been taken.

What happens if I am not satisfied with the outcome?

If you are unhappy with the outcome of the community trigger, you can request a further review from the Chair of the Community Safety Partnership by contacting the Anti-Social Behaviour Team.