Tenant Satisfaction Survey 24/25

We have asked specialist company Kwest Research to carry out our survey. Kwest are not allowed to use your contact details for any reason other than running this survey.

How will I be contacted?

You may receive a phone call, email, text or letter from Kwest asking about our housing services.

Kwest research will call from a mobile number between 9am and 8pm Monday to Friday.

Email invitations to take part in the online survey will be from mail.manager@kwest.co

What will Kwest Research ask me?

Kwest Research will ask your opinion on the housing services we provide. They will never ask you for any passwords or financial information like bank details.

How long will the survey take?

The survey should usually only take 5-10 minutes.

Is my feedback confidential?

If you want, Kwest Research can keep your responses completely anonymous. If there are any questions you would prefer not to answer, just let the caller know.

Why haven’t I been contacted to take part in the survey?

The survey has been sent to a representative sample of our tenant households. The sample has been randomly selected by Kwest Research.

What if I don’t want to take part?

We’d love to know your opinion about our housing services but if you’d prefer not to take part in the survey just let the person calling you know and you will be removed from the contact list.

What will you do with the survey results?

We will share the results with the Regulator of Social Housing in the summer of 2025 and publish them on our website.

The results of the Tenant Satisfaction Survey will help us to plan our priorities and continue to improve our housing services for you.