Did you know...

You can report a missed bin, change of address, council housing repair and much more online.

Report an issue

We're committed to always providing a high quality service which meets the needs of our customers and appreciate that customers may occasionally have cause to complain.

In such instances we will investigate complaints quickly and effectively.

If we have made a mistake we will apologise, put it right if possible, and take steps to prevent it happening again.

Through listening and learning, we seek to improve the quality of our service and encourage good practice by our staff. All of your complaints will help us improve our services.

If you are reporting a missed bin, please use our report a missed bin service.

Make a complaint