Updates about changes to housing services as a result of COVID-19 (coronavirus).


Council housing repairs

Emergency repairs are being prioritised. Staff are following all government guidance and taking every precaution possible.

Some repairs that are considered non-urgent may be carried out because they have the potential to cause serious issues or damage if they are left.

This is the only reason we are carrying out repairs, when we believe they are essential to keep people safe and comfortable in their homes.

Reporting repairs during office hours

Our repairs call centre staff are working from home. To reach them, please call 01707 357 and add one of the following extensions:

  • 803
  • 805
  • 806
  • 807
  • 809
  • 870

Reporting repairs outside of office hours

Please report any emergency repairs outside of office hours by telephone on 0800 111 4484.

Gas safety checks

Gas safety checks and essential maintenance are considered necessary to keep people safe in their homes. 

We are following all national guidance as we continue to carry these out. Anyone due a gas safety check who is self-isolating or with symptoms has been advised to contact us.


Housing applications service

Our Housing Allocations team may be operating under reduced staffing levels and it may take longer than the usual 28 days to process new applications as a result.

If you are homeless or threatened with homelessness within the next 56 days please contact us.

For more information about the Housing Needs Register (the waiting list), including how to apply, please visit the applying for social housing page.


Neighbourhood housing services (including anti-social behaviour)

Face to face contact with tenants will only take place in an exceptional situations.

Please contact us by telephone on 01707 357 000 or by email contact-WHC@welhat.gov.uk if you need to contact a Housing Officer.


Sheltered housing schemes

Communal areas have been closed in light of the government guidelines on social distancing.


Updated: Friday 27 March 2020 (09.44am)