Updates about changes to housing services and information for tenants in relation to COVID-19 (coronavirus).

Read the latest government guidance for landlords and tenants on renting and COVID-19 (Coronavirus).

If you are renting your home privately please see our advice for private tenants.

Council housing repairs

We continue to operate a full repairs service in line with Government advice.

Please continue to report all issues to us in the usual way.

Since the outbreak of the pandemic we have been working hard to keep up with repairs in your homes. Your safety is our number one priority, and our repairs and maintenance partners Mears recognises the threat posed by Covid-19 to colleagues, residents, service users and the broader communities they serve.

Despite the demanding circumstances Mears is doing everything it can to continue providing essential services. They have produced guidance and advice based on strict and clear government guidelines on maintaining social distancing and the use of PPE. They will also take extra precautions and will postpone visits if one of our customers is self-isolating or has been diagnosed with COVID-19. 

This does mean that we have a high backlog of repairs across the borough. We want to assure you that we are working harder than ever to get around to all of our customers. We ask for your patience as we all get through this period together. If your repair is urgent you need to call 0800 111 4484. If you have any questions about your repair, please email housingmaintenance@welhat.gov.uk

To see how our partners Mears will approach a visit with your safety in mind please take a look at their Partners in Safety video here

Thank you for your understanding - together we will get through this. 



The Garages Team remain open for appointments and enquiries and will continue to do so.

All appointments will be conducted in line with Government advice.


Gas safety checks

Gas safety checks and essential maintenance are considered necessary to keep people safe in their homes. 

We are following all national guidance as we continue to carry these out. Anyone due a gas safety check who is self-isolating or with symptoms has been advised to contact us.


Housing allocations

In line with current Government advice, WHBC will continue to allocate and offer properties in the normal way and no restrictions are currently in place on which applicants can be offered accommodation. This will be reviewed on a regular basis over the coming weeks and if any changes are needed, the details will be published here.

Bidding during COVID19: During these difficult and uncertain times we appreciate that some people will not feel comfortable with or able to move home.  Therefore we will not be cancelling any applications for those who have not placed a bid, for over 6 months, during the pandemic.  If you do not feel like you would want to move home at the moment please do not place bids. 


Housing applications service

Our Housing Allocations team are working hard to process new applications within our usual 28 day target but we are dealing with an increase in demand and applications may take longer to process.

If you are homeless or threatened with homelessness within the next 56 days please contact us.

For more information about the Housing Needs Register (the waiting list), including how to apply, please visit the applying for social housing page.


Neighbourhood housing services (including anti-social behaviour)

Face to face contact with tenants will only take place in an exceptional situations.

Please contact us by telephone on 01707 357 000 or by email contact-WHC@welhat.gov.uk if you need to contact a Housing Officer.


Sheltered housing schemes

Communal areas have been closed in light of the government guidelines on social distancing.


Updated: 3 November 2020