Updates about changes to housing services and information for tenants in relation to COVID-19 (coronavirus).
Read the latest government guidance for landlords and tenants on renting and COVID-19 (Coronavirus).
If you are renting your home privately please see our advice for private tenants.
Council housing repairs
In line with updated government advice, we are back operating a full repairs service.
This means you can now report all issues to us in the usual way.
Staff working in people's homes are following all Public Health England guidance and taking every safety precaution possible.
We will not go into households that are shielding or self-isolating unless there is a safety risk. If you have any concerns, please speak to a member of our team.
Gas safety checks
Gas safety checks and essential maintenance are considered necessary to keep people safe in their homes.
We are following all national guidance as we continue to carry these out. Anyone due a gas safety check who is self-isolating or with symptoms has been advised to contact us.
Bidding during COVID19: During these difficult and uncertain times we appreciate that some people will not feel comfortable with or able to move home. Therefore we will not be cancelling any applications for those who have not placed a bid, for over 6 months, during the pandemic. If you do not feel like you would want to move home at the moment please do not place bids.
Housing applications service
Our Housing Allocations team may be operating under reduced staffing levels and it may take longer than the usual 28 days to process new applications as a result.
If you are homeless or threatened with homelessness within the next 56 days please contact us.
For more information about the Housing Needs Register (the waiting list), including how to apply, please visit the applying for social housing page.
Neighbourhood housing services (including anti-social behaviour)
Face to face contact with tenants will only take place in an exceptional situations.
Please contact us by telephone on 01707 357 000 or by email contact-WHC@welhat.gov.uk if you need to contact a Housing Officer.
Sheltered housing schemes
Communal areas have been closed in light of the government guidelines on social distancing.
Updated: Wednesday 29 July 2020