COVID-19 Parking Services Update

Updated: June 2021


Parking enforcement continues as per the signage and/or lines within each location/road which has been the case since July 2020.

The enforcement of parking restrictions will continue throughout any future lock down periods and within all COVID-19 tiers.

Vehicles carrying out a drop off/pick up delivery service to residents who may be isolating, would not require a visitor voucher as long as the loading/unloading can be witnessed by our Civil Enforcement Officers during their observation period. Any vehicles parked and left unattended without a permit or voucher may be issued if the loading activity is not witnessed.

Government issued Covid parking permits

Following the government's decision to withdraw these emergency passes, the passes will cease to be valid in the council's car parks and across the Borough as of Monday 21st June 2021. Please enquire with your employer in relation to any schemes for parking in private car parks that you may be eligible for. Parking within Council run car parks should now follow any relevant rules or charges. Details on how to buy a car park season tickets can be seen at: 

Any healthcarers who carry out home visits to patients can qualify for a healthcare visitor pass to enable parking close to a residents home. This pass cannot be used to park close to work places. Healthcare permits can also be brought via our online permit system at:  When applying, once chosen "I am a community healthcarer" select road name as "All Zones - Healthcare permit" and then use the property name box to choose the organisation name. Please note, you will also need to provide a headed letter signed by your manager confirming you carry out home visits and require the permit in order to visit patients in the community. 

The government first introduced a coronavirus Covid-19 Parking Pass in 2020 for NHS front line staff, health and social care workers and NHS volunteers. The passes were made available through the employer. We previously accepted the passes only when vehicles are parked in off-street car parks managed by the council to enable eligible local workers to park near work. 

Please note that we did not issue these passes. 

Resident permits and yellow lines

Parking enforcement in residential areas, including permit schemes, are in place to ensure residential roads contain only resident permit vehicles so permit holders continue to have the best opportunity to park their vehicle during restriction times. 

Any vehicles not linked to a resident permit would either need to be covered with a visitor voucher OR seek non-restricted parking such in a garage or off road driveways. 

Resident parking permits were extended in 2020 between April and July to take into account a previous one-off suspension of service and all permit holders can see the expiry dates via their NSL Apply permit accounts - all expiry dates on permits are now correct and accounts for the extension. 

Car parking charges

All car parks operate as usual according to the signage in the car park, with relevant charges and restrictions applying.

Paying for parking

Visitors to our Welwyn Garden City and Hatfield pay and display car parks are urged to download the PayByPhone mobile app, which is an easy way to pay for parking without queuing for or touching the pay and display machines. The council will pay the standard 15p that is charged each time someone uses the app to park until further notice.

If you do not have a smart phone, you can call 0800 546 0601 and quote the location code which can be found on the tariff signs in the car park.

We are cleaning machines on a regular basis but cannot clean surfaces each time they are touched. We recommend you practice the same caution as you would elsewhere and either use gloves or your own hand sanitiser.