Brown bin collections, for garden and food waste, started again from Wednesday, 6 May.

At the start of the coronavirus, depleted bin crews - due to self-isolation, increased need for social distancing and sickness - meant that the council had to make the difficult decision to suspend brown bin collections so that it could protect the vulnerable and prioritise the most critical collection services: refuse, recycling and clinical waste.

The crews are now able to restart brown bin collections alongside maintaining the regular priority collections.

Can I leave extra garden waste out with my bin?

Crews cannot collect waste from around your bin - it must all be stored in your brown bin.

We understand that you will have more waste than usual and we encourage you to keep composting where you can.

Try not to jam your bin too full. The waste is then more likely to get stuck and the crews may struggle to empty it fully, if at all.

Why can collections happen now when they couldn't before?

At the start of the coronavirus outbreak, we had to change the way our crews worked. This was to ensure we could manage staff shortages, our crews were safe and priority collections - including clinical waste collections - continued.

Thanks to the dedication of our crews, they have settled well into their new way of working. We are also seeing staffing levels improve. This has meant we've been able to maintain regular priority collections and will enable us to restart brown bin collections.

I have subscribed but don't have my stickers?

You do not need to contact us if you haven't received your stickers. Your details will be on the system for your bin to be collected.

What compensation will I get for the collections I've missed?

We are committed to finding the best way to compensate those who have missed out on collections. The full effect of the virus outbreak, including the impact it could have on service disruption in the future, is not yet known. We will review this again when circumstances are back to normal.

Will you suspend this service again?

We are working really hard to continue to deliver as many local services as possible. Services may continue to be disrupted as government advice changes and we will do our best to give you as much notice as possible. Please continue to check our website for updates or sign up for our text alert service.

Updated: Wednesday 27 May (13:25)