Opening Times

  • Monday, Wednesday, Thursday 8.45am-5.15pm
  • Tuesday 10am-5.15pm
  • Friday 8.45am-4.45pm

Should you wish to see a member of the Council Tax and Business Rates Office in person, there is no need to make an appointment. Simply visit the main reception at the council offices during the hours shown above and a member of staff will be happy to see you. 

Please note it is important that you have your account number to hand when contacting us, this will be quoted on any letters we send to you.

When using our mobile number text the word "ctax" to 07797805454, remembering to quote your account reference number.


Contacting the council about someone else's account

In order for the council to discuss a council tax account with a person acting on someone else's behalf, we must have either written authority from the account holder to do so, or if they call/visit the council, the account holder must be present to supply verbal consent.  

This is because we have a duty to protect personal information that we hold which is governed by the Data Protection Act 2018, please visit our Data Protection  page for more information.


Welwyn Hatfield Borough Council Offices, The Campus, Welwyn Garden City, Hertfordshire, United Kingdom, AL8 6AE

Telephone: 01707 357000 Email: