Neighbourhood Officers
Every Welwyn Hatfield Borough council tenant and leaseholder has a dedicated Neighbourhood Officer.
How Neighbourhood Officers support Tenants
Your Neighbourhood Officer will show you around your home when you first view it, help get new tenancy started and continue to support you with managing your tenancy.
They are responsible for:
- conducting viewings and signing up new tenants
- carrying out settling in visits for new tenants
- administering tenancy changes (such as succession or joint to sole)
- ending tenancies
- supporting vulnerable tenants
- investigating breaches of tenancies
- estate inspections
They cannot help with:
How Neighbourhood Officers support Leaseholders
The Neighbourhoods Team is responsible for the management of communal areas in our blocks and for maintaining a safe and clean environment in buildings and surrounding grounds.