Snow and ice disruption

Bin disruptions

Our crews will try their best to continue bin collections whatever the weather. Sometimes snowy or icy weather may make it too unsafe for our lorries to carry out bin collections. If this happens we will update our website with any changes.

We are unable to empty bins if the lids are frozen shut or the contents are frozen inside. You can help by checking the lid can be opened and loosen any frozen contents before your collections, if it is safe and you are able to do so.

Emergency repairs for tenants

We provide an out of hours contact for emergency repairs to council homes. This is for genuine emergency situations only.

If your condenser boiler stops working due to a frozen pipe we are not able to deal with this an emeregy repair and would encourage tenants to refer to the advice below.

Self-help

Boiler issues

There are some boiler issues that you can fix yourself. The Gas Safe Register has advice on how to deal with a frozen boiler condensate pipe.

Burst pipes

Sometimes pipes freezing and thawing can cause them to burst. You can take simple steps to prevent burst pipes.

Gritting

Please follow to Met Office weather warning advice and only travel if it is safe to do so.

Hertfordshire County Council are responsible for the highways and most of the roads in our borough. You can find out about gritting routes and the latest updates on gritting by visiting the Hertfordshire County Council website.

Closure of venues

It may not be safe to open some of our venues in extremely snowy and icy weather. We will update our website of any locations which will be closed due to the weather.

Hertfordshire County Council are responsible for schools in the area.