We have a number of policies in place to ensure that no one experiences discrimination when accessing our services. We are also an equal opportunities employer.


Our Vision

To work actively towards eliminating barriers that prevent equality within the borough, and to address equality of opportunity and individual needs for all council employees, residents and service users.


Single Equality Scheme

Following good practice, we produce a Icon for pdf Single Equality Scheme. This sets out our objectives to deliver our vision and how we comply with the Equality Act 2010.


Equality Policy

We also produce an Icon for pdf Equalities Policy which provides a framework for ensuring that we live this commitment in everything we do.

Our equality objectives:

  1. We will lead by example within the community, promoting equality of opportunity and fairness.
  2. We will value and understand the diversity of our communities, for the benefit of our customers and all residents of the borough.
  3. We will deliver fully accessible, fair and inclusive services.
  4. We will provide equal opportunities to our employees and encourage a culture of equality within the work place.
  5. We will consult with residents and the community on matters which affect them, taking into account the diversity of our borough.


Creating fair and accessible services

We carry out Equality Impact Assessments (EqIAs). An EqIA is a tool for identifying the impact of a policy, service or function on local residents or employees. If there is evidence of potentially negative impacts on the eight protected characteristics identified in the act, we look at alternatives to reduce or remove them.

If you wish to view an Equality Impact Assessment for a particular policy, please contact us.


Improving our services

We monitor the demographic make-up of our communities and compare this to who is and who isn't using our services. Doing so helps us to focus on any barriers to access that might be realistically and quickly removed.

Icon for pdf Demographic profile of Welwyn Hatfield


Your right to reply

We endeavour to provide good quality services for all the community, but if you feel you have been unfairly prevented from accessing a service, we need to know. Make a complaint, comment or suggestion. All complaints are treated confidentially and fairly.


Being a fair and accessible employer

We review our workforce profile on an annual basis to ensure that it is reflective of our community. We also have policies in place and conduct regular training to ensure our staff experiences dignity and respect at work.

Welwyn Hatfield Borough Council has adopted the International Holocaust Remembrance Alliance (IHRA) definition of antisemitism. We will be happy to adopt other internationally recognised definitions as and when we become aware of them


Positive about disabled people

We are an accredited member of the Disability Confident Employer Scheme (formerly Two Ticks Disability Scheme). This shows that we have continually demonstrated that we have procedures in place to encourage applicants with a disability to apply for roles at the council.