We have a number of policies in place to ensure that no one experiences discrimination when accessing our services. We are also an equal opportunities employer.

Stay safe

Lockdown restrictions maybe easing but we're not through this yet and it's important that we all continue to look after each other.

Below is a link to a series of videos that members of our BAME community across Hertfordshire have kindly put together to share social distancing advice and highlight the importance of finding ways to look after our mental health as well as our physical health. Playlist - The importance of social distancing.

For more information on staying safe, see www.hertfordshire.gov.uk/coronavirus

Our Vision

To work actively towards eliminating barriers that prevent equality within the borough, and to address equality of opportunity and individual needs for all council employees, residents and service users.

Single Equality Scheme

Following good practice, we produce a Icon for pdf Single Equality Scheme. This sets out our objectives to deliver our vision and how we comply with the Equality Act 2010.

Equality Policy

We also produce an Icon for pdf Equalities Policy which provides a framework for ensuring that we live this commitment in everything we do.

Our equality objectives:

  1. We will lead by example within the community, promoting equality of opportunity and fairness.
  2. We will value and understand the diversity of our communities, for the benefit of our customers and all residents of the borough.
  3. We will deliver fully accessible, fair and inclusive services.
  4. We will provide equal opportunities to our employees and encourage a culture of equality within the work place.
  5. We will consult with residents and the community on matters which affect them, taking into account the diversity of our borough.

Equality Plan

Our Icon for pdf Equality Plan reviews how we are meeting our equality objectives.

Creating fair and accessible services

We carry out Equality Impact Assessments (EqIAs). An EqIA is a tool for identifying the impact of a policy, service or function on local residents or employees. If there is evidence of potentially negative impacts on the eight protected characteristics identified in the act, we look at alternatives to reduce or remove them.

If you wish to view an Equality Impact Assessment for a particular policy, please contact us.

For more information on how we are working to ensure our digital services are accessible, view our Accessibility statement.

We also offer SignVideo video interpreting service for deaf British Sign Language (BSL) users, more onformation can be found in our Accessibility statement.

Improving our services

We monitor the demographic make-up of our communities and compare this to who is and who isn't using our services. Doing so helps us to focus on any barriers to access that might be realistically and quickly removed.

Icon for pdf Demographic profile of Welwyn Hatfield

Your right to reply

We endeavour to provide good quality services for all the community, but if you feel you have been unfairly prevented from accessing a service, we need to know. Make a complaint, comment or suggestion. All complaints are treated confidentially and fairly.

Being a fair and accessible employer

We review our workforce profile on an annual basis to ensure that it is reflective of our community. We also have policies in place and conduct regular training to ensure our staff experience dignity and respect at work.

We are proud to be an inclusive and welcoming employer.

Positive about disabled people

We are an accredited member of the Disability Confident Employer Scheme (formerly Two Ticks Disability Scheme). This shows that we have continually demonstrated that we have procedures in place to encourage applicants with a disability to apply for roles at the council.

Statements of support

  • Welwyn Hatfield Borough Council has adopted the International Holocaust Remembrance Alliance (IHRA) definition of antisemitism. We will be happy to adopt other internationally recognised definitions as and when we become aware of them.
  • We are committed to standing against every form of discrimination, racism and injustice. We believe that black lives matter.
  • We promote and celebrate diversity, including LGBTQ+.
  • On the 25th anniversary of the Srebrenica genocide, in which over 8,000 Muslim men and boys were murdered in the worst atrocity on European soil since the Second World War, we reaffirmed our commitment to standing against all forms of intolerance that targets groups based on religion, ethnicity, gender, sexuality or any other type of difference and continue to reflect on how we can come together to build a better future for all.