If you're at risk of homelessness we will make an appointment for a Housing Options Officer to meet with you, which will usually be the same day if you have nowhere to stay that night.

Please contact us as early as possible if you think your home is at risk or if you are homeless.

We will still try to prevent homelessness where possible.


What we need you to bring to your appointment

You will need certain documents with you at your appointment. It will help us to help you more quickly if you can bring proof of:

  • immigration status (a passport or other document that shows you have the right to live in the UK)
  • identification for you and your family, such as a passport, birth certificate or driving licence
  • why you have to leave your home (for example, eviction notice).

If possible, also bring proof of:

  • income if you are losing your home for financial reasons (for example, bank statements, wage slips, proof of benefits)
  • pregnancy (a letter from your doctor or midwife)
  • medical conditions physical or mental health issues (a letter from your doctor or hospital).


What to expect at the appointment

During your appointment the Housing Officer will explain the help we can provide and go through the process with you. They'll also ask questions about your situation and how you became homeless.

You will be given a lot of information so it can help to take someone with you for support and to take notes.


What Happens Next?

We will assess your situation to see how we can help you.

If you have nowhere to live and we think you may qualify for help, we will provide you with emergency housing. This will be provided while we make a decision about our longer term duty to you.

If we do not have a duty to house you, we will provide you with information and advice to help you find a housing solution.

If you disagree with our decision you have the right to challenge it by making a request for a review of the decision.