Council Tax, Housing Benefits and Business Rates self-service portal upgrade

We are carrying out a significant upgrade to the online self-service system customers use for Council Tax, Housing Benefits and Business Rates.

These improvements will help make it easier for customers to access and do more on the self-service portal in the future.

The system will be unavailable from Thursday 14 November until the week commencing 2 December whilst this work takes place.

During this time, you will not be able to access any of the features and forms on the online portal including:

registering, logging in to or updating your Council Tax account
viewing your Council Tax or Business Rates bill online
applying for Council Tax discounts
applying for Housing Benefit or Council Tax Support
reporting a change in your circumstances (such as a change of address or change in income)
setting up a new direct debit to pay Council Tax or Business Rates (though you can still make one off card payments using our secure payment portal)

Apply for Council Tax disounts or exemptions

You can apply for Council Tax discounts and exemptions online during this time using the new discounts and exemptions form.

You can get in touch with us using our contact form if you have an urgent query during the upgrade work such as:

We will do our best to respond but we may receive a higher than usual number of queries and may not be able to resolve every account query.