In the event of a power cut you can use a mobile phone to contact UK Power Networks 24 hours a day, 365 days a year.

To view a live power cut map, report a power cut or for further advice about what to do during a power cut visit the UK Power Networks website.

Sign up for extra support during a power cut

If you need extra support during a power cut or know someone else that would, you may be entitled to free extra support from UK Power Networks.


Who can sign up?

You need to live in London, the South East of England or the East of England. Use UK Power Network's post code checker to see if you live in an area which is supplied by UK Power Networks.

If you live in a UK Power Networks area, support is available to customers who:

  • are dependent on medical equipment
  • are chronically sick
  • have a disability
  • who are blind or visually impaired
  • have young babies
  • are elderly
  • are living in a nursing or residential home.

Other cases will be considered too so please get in touch.


What support is available

This doesn't necessarily mean that your power will get back on more quickly, but you will receive:

  • a priority phone number that you can call 24 hours a day if you have a power cut
  • a welcome pack with useful advice about preparing for a power cut
  • regular text messages or phone updates during a power cut
  • extra support from the British Red Cross to visit your home (if you agree).

How to apply

Online:apply here
Telephone:0800 169 9970


Who are UK Power Networks?

UK Power Networks own and maintain electricity cables and lines across London, the South East and East of England making sure your lights stay on. You don't pay your electricity bills to UK Power Networks. Your electricity supplier is the company you choose to buy your electricity from, and who you pay your bills to.