We can deal with noise disturbance that causes distress (Statutory Noise Nuisance).

A Statutory Noise Nuisance is noise that significantly interferes with the enjoyment of your home. It has to be unreasonable and persistent but there is no set level.

This can include:

  • Noisy parties
  • Loud TVs and stereos
  • Pubs and clubs
  • Construction and demolition work
    (hours permitted for construction are between 8am and 6pm Monday to Friday and 8am to 1pm on Saturdays)
  • Noisy animals
  • Fans and compressors
  • Warehouses and factories
  • Car and house alarms
  • Noisy neighbours
  • Open air events
  • Places of worship
  • Industrial processes
  • Air conditioning units


We cannot deal with:

  • Road, air and rail traffic
  • Noise caused by normal living
  • Noise caused by lack of sound insulation in a property.
  • People in the street.


Noisy alarms

If your intruder alarm sounds while you're away and is causing a problem for people living and working in the area, we sometimes have to force entry to silence the alarm - and the homeowner covers the cost.

By registering details with us, we can contact your key holder to disable your alarm, preventing the cost and inconvenience of formal action. To register for free please complete and return the Icon for pdf alarm keyholder registration form.


Noise from commercial premises

If you are disturbed by noise from any commercial premises please call us on 01707 357 242 and explain how you are being disturbed.

We will visit the premises and assess the nature of the noise and its effects. If it is considered to cause a statutory nuisance we will require the premises to take action to prevent the noise disturbance. Such action may include maintenance, change of operation times or remedial works.

In some cases the business may take action and the noise still occurs. If the business has done all it can to remedy the situation this is known as taking all best practicable means and in this instance it will not be possible to take any further action to stop the noise.