After you have submitted the online form your report will be reviewed by one of our officers.
- respond to your report within three working days
- review your report and allocate it to the correct team to manage and investigate it (this could be either the Environmental Health team or the Antisocial Behaviour team)
- assess the nature of the disturbance and work with all parties to find a solution
You will be contacted with more information once your case has been reviewed.
Types of noise nuisance we can investigate
|We can investigate||We cannot investigate|
|Noise from domestic premises such as loud music, TV or radio.||Aircraft noise - see the Civil Aviation Authority for further advice.|
|Noise from commercial premises.||Road traffic noise - for more information in your area, see Roadworks.|
|DIY activities taking place over long periods at unreasonable hours.||Complaints where the noise is a problem because the complainant is sensitive due to personal or medical reasons.|
|Continually ringing alarms in homes and on vehicles.||Noise transmitted by poor sound insulation.|
|Noise from plant, machinery and equipment.||General daily living noises such as babies crying, children playing, toilets flushing, light switches, footsteps and so on.|
|Noise from construction and demolition sites.||We only have very limited powers to deal with noise from the railway. If you have a problem with noise from trains please see Network rail for further guidance.|
|Noise from sporting activities, such as motor bike scrambling, clay pigeon shooting and so on.||People in the street.|
|Noise in the street, such as loudspeakers, ice cream chimes or buskers.||Fireworks.|
|Dogs that persistently bark or noise from other animals.||Emergency statutory repairs to utilities.|
|Noise from warehousing, factories or industrial premises.|
Except in exceptional circumstances, we will not investigate noises associated with everyday living and the reasonable use of a residential property.