Transformation strategy 2022-2025

Our transformation programme aims to improve our services.

There are five key aspects to the programme which are listed below:

  • Customer Experience and Channel Shift
  • Technology and Automation
  • Culture and Workforce
  • Project Management and Service Improvement
  • Data and Performance

View our transformation strategy

Transformation Reports

This report summarises our progress against the Transformation Strategy in 2023 and highlights the key areas of focus for 2024/25.

Transformation Strategy Year One Report January 2023