Former tenant arrears policy

Former Tenant Credits

8.1 For up to six years after a tenant leaves their property with any size of credit on their rent account we will make regular attempts to try and return this to the former tenant or Next of Kin (NOK). After six years we will not proactively attempt to return this, but if a former tenant or NOK contacts us and requests repayment of this amount, we will re-pay this amount in full (minus any other money owed to us, e.g. for rechargeable repairs).

8.2 If despite our attempts the FTC is unclaimed after 6 years, the time limit for suing the council for this sum will have expired and the council will ‘write-on’ these amounts back into our budgets.