Pet Policy for Council Housing

Review of decision and complaints

10.1 If you are unhappy with our decision and would like us to review it, you must request this in writing to your Neighbourhood Housing Officer within 21 days of the decision being made.

10.2 The review will be conducted by more senior officer, who was not involved in the original decision, and you will receive the outcome within 28 days of our receipt of the request.

10.3 Any tenant who is not satisfied with the way the council or its contractor(s) has dealt with the service they have received regarding permission to keep a pet has the right to have their case investigated.

10.4 The tenant should follow the council’s complaint procedure is they wish to make a complaint.

10.5 Tenants also have the right to take their complaint to the Housing Ombudsman.