To drive digital change, there are three key aspects - both at corporate and operational levels. None of these can be viewed independently of the others.
They are all interconnected and equally fundamental to the delivery of our strategy.
By putting in place a Digital Delivery Project Group that brings together ICT, customer insight, performance, process mapping and analysis, and front end design and delivery, we can ensure that we are putting the right people in the right place to make digitalisation happen.
What we are proposing is a significant undertaking and will require everyone in the organisation to embrace cultural change. The success of this strategy's implementation will depend on the organisation being one where staff and councillors see it as their job to 'think digital', all the time, about the way their service is delivered.
We can ensure that we are putting the right people in the right place to make digitalisation happen