We aim to make this website accessible to all users, following certain standards and Government guidelines to ensure that this site can be used effectively and easily as possible by everyone.

This website has been designed to deliver HTML content in accordance with the Web Accessibility Initiative's (WAI) Web Content Accessibility Guidelines (WCAG) Version 2.1, to level 'AA' standard.


BSL video interpreting for deaf customers

We have teamed up with SignVideo to offer a video interpreting service for deaf British Sign Language (BSL) users. This free, secure service enables you to call us through a videophone, laptop, PC, smartphone or tablet.

You will be connected to a fully qualified British Sign Language interpreter who will relay the call to us.

Start a SignVideo call*

*Please note that this service isn't supported by Internet Explorer or Edge. To use this service, please use the Firefox or Chrome internet browser. If you are using the service for the first time, you will need to download a one-off Live plug-in which enables good video quality and ensures that your calls are secure.

Where to find help for using websites

AbilityNet provide guidance on:

  • seeing the screen (e.g. making text larger)
  • hearing sound (e.g. hearing options for your computer, phone or tablet)
  • reading and spelling (e.g. changing fonts)
  • your keyboard and mouse (e.g. making your keyboard or mouse easier to use)

Go to AbilityNet website


Browsealoud is a free tool which reads the contents of this website out loud. It offers practical website access services to people with reading difficulties and those who find it easier to listen to, rather than read the content of our website.

Download Browsealoud for free here.


Help with PDFs

The documents available within this site for download are in Portable Document Format (often referred to as PDF). Adobe Reader is a free programme available for download from the Adobe website.