Our upgraded Council Tax, Housing Benefits and Business Rates self-service portal

Follow these simple steps to access your Housing Benefit and Council Tax Reduction details online.

You will need:

• access to an email account (remember to check your spam folder for confirmation emails)
• you may also need your National Insurance Number and current benefit claim reference (if you have one)

Steps to accessing your Housing Benefit and Council Tax Reduction details online:

• Click on the ‘Account’ link at the top right hand side of our website.

• Register or sign in (you will need to register even if you have set up a Council Tax, Housing Benefit or Business Rates account in the past).
• Once signed in click on the ‘view your account’ link on the Housing Benefit and Council Tax Reduction section to open this up.

• You will then see an ‘Authorisation required’ screen, click on the green ‘Allow’ button to continue.
• This will take you to the Housing Benefit and Council Tax Reduction services area where you can make a claim, report a change in circumstance, or view your claim and letters.
• You will be required to register again the first time you use this system. 

If you have any issues accessing the new portal, get in touch by emailing welhat.selfservice@liberata.com