Leasehold Service Charge actual details
Payment
I have an extra amount to pay, when is it due?
If your actual service charge statement is in debit this means that you have a remaining amount due to pay. This is payable immediately under the terms of your lease. We offer the option of spreading this cost over the remaining months of the financial year (November 2021 to March 2022) please contact the Home Ownership Team on 01707 357044 to discuss payment options.
Please note that residents who pay by Direct Debit will automatically have the additional amount due spread over the remaining months of the financial year (to March 2022).
Making payment
By Direct Debit
Over half of all our customers have now chosen to pay by Direct Debit. You too may also wish to change your payment method to Direct Debit which is the easiest and most convenient way to pay.
We offer two different monthly payment dates for you to pay, the 1st or 15th. By signing up to Direct Debit you will save time as your bank pays the bill without you having to do anything, your bill will always be paid on time and it is also very simple to set up. All you have to do is complete a Direct Debit Mandate and send it to us.
Online
You can pay on the Council's website www.welhat.gov.uk, choose the 'make payments online' page.
Telephone
You can contact the Home Ownership Team on 01707 357044.
Pay Point Card
You can request a Pay Point card from the Home Ownership Team. This card can be used at any outlet displaying the Pay Point logo or at any post office.
Standing Order
The Council's Bank details are:
Sort Code 40-46-08
Account No 41020900
Please quote your 10 digit service charge account number.
Cheques
Payments made by post should be sent to:
Financial Services, Council Offices,Campus East, WGC, Herts, AL8 6AE.
Cheques should be made payable to Welwyn Hatfield Borough Council. Please quote your 10 digit service charge account number on the reverse of the cheque.
I have a credit, will I receive a refund?
In accordance with your lease agreement, any credit is carried forward and can be used to offset future instalments if your account was up to date.
Customers paying by Direct Debit will see their payments reduced for the remaining months of the financial year (to March 2022).