We will help all eligible households who are likely to become homeless to find suitable accommodation.

If you are at risk of becoming homeless within 56 days you may be eligible for support in order to prevent you from becoming homeless.

We will work with you to agree a Housing Support Plan; that is a plan of actions for you and/or us to take, which will help prevent you becoming homeless and/or help you find a new home.  

Whilst we will help all eligible households, this does not mean that we are required to provide a home for everyone.

If you are likely to become homeless or feel you could be homeless in the future, please contact the Housing Options team as soon as possible to discuss your situation.


Duty to refer

As part of the Homelessness Reduction Act 2017, some public authorities in England have a duty to refer people they think are, or may become, homeless within 56 days to us.

The pubic authorities that have the Duty to Refer are:

  • Prisons
  • Youth Offender Institutions/Youth Offending teams
  • Secure Training Centres
  • Probation Services (including community rehabilitation companies)
  • Job Centre Plus
  • Children's Services (County Council or Unitary Authorities)
  • Adult Social Care Services (County Council or Unitary Authorities)
  • Hospital Emergency Departments (A&E)
  • Hospital Urgent Treatment Centres
  • Hospitals in their function of providing inpatient care
  • Secretary of State for defence in relation to members of the regular armed forces


You do not need to be referred by a public authority to receive help.

If you are working for a public authority and would you like to make a referral, you must have the individual's permission first.  You must also allow the person to identify the local housing authority in England they would like the referral sent to and have their consent for their contact details to be supplied to the local housing authority so that they can contact them about their referral.

We will aim to contact the individual within 48 hours after receiving a referral to discuss their circumstances and arrange an interview. The interview can be face to face or by the telephone and will help us to ascertain if the individual is eligible for assistance (if a we have a duty to assist).


Reporting concerns under the Duty to Refer

Public authorities should download and complete a duty to refer form. Once completed, please send the form to dutytorefer@welhat.gov.uk

Download a referral form