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Council Tax, Housing Benefits and Business Rates self-service portal upgrade

We are carrying out a significant upgrade to the self-service portal. The portal is unavailable until the week commencing 2 December whilst this work takes place.

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Complaints policy and procedure

Complaints policy and procedure

In this section

Introduction
Aims and objectives
What is a complaint?
Anonymous complaints
What is the time limit for making complaints?
How complaints can be made?
News articles and social media comments
Who can make a complaint?
Our complaints process
Stage 1 complaints (investigation)
Stage 2 complaints (further investigation and review)
Resolving complaints
Working with other agencies
The Ombudsman
Complaints spanning more than one service area
Receiving the same complaint from a customer and an MP, Councillor, or other agencies
Meeting our customer's needs
Responding to unacceptable behaviour
Creating a positive complaints culture
Performance reporting and self-assessment
Review
Getting in touch with us
You are here: Appendix - Housing Ombudsman Complaint Handling Code Self Assessment

Appendix - Housing Ombudsman Complaint Handling Code Self Assessment

APPENDIX - Housing Ombudsman Complaint Handling Code Self Assessment

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