Complaints policy and procedure
What is the time limit for making complaints?
5.1 It is far easier to find out what happened and to put things right if complaints are received at the time the issue happened. As time passes it becomes more difficult to investigate events fairly and fully.
5.2 The council will only accept complaints made within twelve months of the incident or circumstances that led to it.
5.3 If the council receives a complaint and decides not to accept it because it is out of time, we will advise the customer and explain why.