Decant policy
Review of Decisions/Complaint and Monitoring
17.1 If any resident believes that they have not been treated in accordance with this policy, they may complain through WHBC’s complaints procedure.
Monitoring
18.1 We are committed to operating a successful decant service where required and as set out in this policy.
18.2 All allowance amounts payable (see Appendix 1) will be reviewed on an annual basis.