Tenancy policy

Rent Setting

The Council charges social rent on all its tenancies, which are the most affordable rents available. In setting the rent levels we adhere to the Social Housing Regulators rent standard and the Governments rent setting formula.

Service charges are shown as a separate weekly charge for the homes which benefit from certain services.

Sustainment Support

Successfully sustaining all tenancies in our housing stock is the Council’s aim. To achieve this:

• Eviction is a last resort when all other interventions have been exhausted.
• A key objective of the Council’s rent arrears policy, is to ‘offer comprehensive support to tenants to sustain their tenancies at all stages of the recovery processes’.
• We have our own tenancy sustainment team dedicated to working with tenants who’s tenancies maybe at risk of failing.
• We have processes in place to monitor and detect any indicators that a tenant is struggling to ensure that we intervene early.
• The Council works in partnership with voluntary debt management organisations to ensure our tenants have access to independent advice and assistance.