Council Housing Resident Involvement Strategy 2024-2027

We conducted a tenant and leaseholder survey in 2023 and received 924 responses.

Through this survey, we were able to identify common themes around tenants’ and leaseholders’ experience of and satisfaction with our housing services.

Repairs, management of our housing estates and customer service were identified as areas that could be improved.

Better communication around repairs, planned maintenance and more about news and events was also highlighted by the survey. Separate reports undertaken by the Residents Panel for the council identified similar feedback and themes.

The majority of those that responded to the survey felt they were treated fairly and with respect by WHBC.

15% of respondents said they wanted to be more involved with the council, helping to scrutinise, improve and shape housing services.