Council Housing Resident Involvement Strategy 2024-2027

Scope

This strategy sets out the Council’s approach to engaging with its tenants and leaseholders in order to maximise the opportunities available for them to help shape our housing services and to hold us to account.

 It applies to all those living in council-owned properties or accessing the council’s housing services. This includes tenants, leaseholders, all family members of tenants living in the property and those in temporary accommodation.

Effective Date:

February 2024

Review Date:

February 2027 (or sooner if there are changes to guidance and legislation)

Author:

Resident Involvement Manager

Policy Owned by:

Executive Member Executive Director (Finance and Transformation)

Statute:

Not applicable

National Standards and Guidance:

Social Housing Regulation Act 2023

Regulator of Social Housing Consumer Standards (April 2024)