Council Housing Resident Involvement Strategy 2024-2027

Measuring our performance

This will be done through:

  • Annual collection of data from the Tenant Satisfaction Measures survey.
  • Number of residents taking up opportunities to get involved.
  • Regular feedback from residents.
  • Meeting Resident Involvement performance measures.
  • Outcomes of our activities will be clear, transparent and communicated effectively to residents.
  • Showing (formally and informally) how residents’ voices have been listened to and actioned.