Housing Needs Register information

• Bids will need to be placed on available properties in order for you to be considered for re-housing. This is done by logging onto our Housing Application portal or by asking us to set up auto-bidding for you.
• You must use the email address you registered with, if you change it please update your details on the online portal or call us on 01707 357090. If you do not place a bid at least once in every six months your housing application will be cancelled and you will have to re-apply. 
• If your address, people in your household, income, your contact details or anything else relevant to your application change you must inform us straight away. Please do so by clicking on ‘Have Your Circumstances Changed’ within your housing application or by contacting us by phone or email.
• Your position in shortlists will be different for each property, you are not necessarily going to see your position get higher the more bids you place or the more time that passes. The band and date in band of the successful applicant can depend on the popularity of the property type, area and other factors so you may see differences in your feedback. 

Note:

Not everyone who joins our housing needs register will be offered a property, you should also continue to look at other alternative options to resolve your housing need. If you think you are going to become homeless in the next 56 days please contact our housing options team on 01707 357613 or housingoptions@welhat.gov.uk.