Anti-social behaviour strategy

Maintain a harm-centred approach and accessible ‘victim first’ service.

Our response will be focussed on the impact of the incident and support for people who are more vulnerable. We will:

• Focus on the harm and impact and not just the seriousness that an incident of ASB or crime has upon the victim.
• Complete a risk assessment in the early stages of reporting and periodically thereafter to assess the vulnerability and identify any needs of the victim and, where possible, the perpetrator.
• Participate in local multi-agency safeguarding arrangements where appropriate and use the cross agency case management SafetyNet system to ensure a co-ordinated response to vulnerable and repeat victims.
• Use a variety of channels through which to report ASB, including via our website/email, the use of the Noise App and noise monitoring equipment, to increase accessibility to the service and a faster response and intervention.
• Follow the case management procedure to ensure that those accessing the service get a consistent and fair approach, a dedicated case officer, proportionate action plan and regular reviews.