Community engagement strategy
Appendix B – Community & Engagement Action Plan 2025-26
|
Action |
Service Responsible |
By When |
|
More Effective Communication |
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|
Review inclusivity and accessibility of service information (including a review of Sign Video and Language Line) |
Transformation & Customer Services (Customer Services) |
July 2025 |
|
Review the effectiveness of Council’s social media platforms, residents’ magazine and ONE Website |
Transformation & Customer Services (Communications, Engagement & Marketing) |
September 2025 |
|
Develop monthly communication and engagement insight reporting |
Transformation & Customer Services (Communications, Engagement & Marketing) |
April 2025 |
|
Identify appropriate tools to support with effective consultation and engagement |
Transformation & Customer Services (Communications, Engagement & Marketing) |
June 2025 |
|
Partnership Working to Influence and Improve Services |
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|
Promote and support key stakeholder’s activity, as appropriate. |
All |
Ongoing |
|
Review the council’s existing communication and promotion of all town centres events |
Transformation & Customer Services (Communications, Engagement & Marketing)
Regeneration & Economic Development |
September 2025 |
|
Widen Participation |
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|
Identify all the council’s stakeholders and develop a stakeholder contact list |
Transformation & Customer Services (Communications, Engagement & Marketing)
|
September 2025 |
|
Achieve level AA or above in line with government web content accessibility guidelines |
IT & Digital |
Ongoing |
|
Develop a business case for a community e-newsletter |
Transformation & Customer Services (Communications, Engagement & Marketing)
|
September 2025 |
|
Implement a resident satisfaction survey |
Transformation & Customer Services |
September 2025 |
|
Promote opportunities to be involved in Resident’s Panel (for tenants & leaseholders) and the Youth Council |
All |
Ongoing |
|
Celebrate our Thriving Communities |
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|
Work with the council’s Equality, Diversity & Inclusion Steering Group to ensure engagement and events represent the community |
All |
Ongoing |
|
Publish the Council’s quarterly achievement list and Annual Plan to celebrate achievements with our stakeholders.
|
Transformation & Customer Services |
Ongoing |
|
Ensure our Engagement meets our Standards
|
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|
Refresh the council’s Community & Stakeholder Engagement Group |
Transformation & Customer Services (Communications, Engagement & Marketing) |
March 2025 |
|
Publish the council’s Event Calendar on the ONE website |
Transformation & Customer Services (Communications, Engagement & Marketing) |
Ongoing from April 2025 |
|
Feedback and evidence how stakeholder views are considered as part of the decision-making process. |
Transformation & Customer Services (Communications, Engagement & Marketing) |
Ongoing |