Damp and Mould Policy

This policy applies to damp and mould in social rented and private sector rented properties.

Effective Date:

1 July 2025

Review Date:

30 June 2028

Author:

Executive Director (Resident Services and Climate Change)

Policy Owned by:

Assistant Director (Homes and Neighbourhoods)

Statute:

National Standards and Guidance

• Repairs and maintenance
• Registered providers must take all reasonable steps to ensure the health and safety of tenants in their homes and associated communal areas.
• Registered providers must provide an effective, efficient and timely repairs, maintenance and planned improvements service for the homes and communal areas for which they are responsible.
• Registered providers must set timescales for the completion of repairs, maintenance and planned improvements, clearly communicate them to tenants and take appropriate steps to deliver to them. 
• Registered providers must keep tenants informed about repairs, maintenance and planned improvements to their homes with clear and timely communication.

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