Damp and Mould Policy

Scope

This policy is designed to cover reports of damp and mould received by WHBC from residents or someone acting on their behalf.

Effective Date:

August 2023

Review Date:

August 2026

Policy Owned by:

Executive Director (Resident Services and Climate Change)

National Standards and Guidance:

Economic/Consumer Standards Home Standard - Repairs and maintenance Registered providers shall meet all applicable statutory requirements that provide for the health and safety of the occupants in their homes. Tenant Involvement and Empowerment Standard - Customer service, choice and complaints Registered providers shall provide tenants with accessible, relevant and timely information about progress of any repairs work.