Unreasonably persistent and abusive behaviour policy
Scope
This policy applies to all customers living within the borough, including tenants and leaseholders.
Effective Date:
July 2024
Review Date:
June 2027 (or sooner if there are changes to guidance and legislation)
Author:
Assistant Director (Customer Services and Transformation)
Policy Owned by:
Executive Director (Finance and Transformation)
Statute:
Not Applicable
National Standards and Guidance:
Not Applicable
Related Policies:
Complaints Policy
Equality, Diversity and Inclusion Strategy
Vulnerability and Reasonable Adaptations Policy