Unreasonably persistent and abusive behaviour policy

Aims of this policy

2.1    This policy aims to deal with abusive or excessive contact from customers and explains the circumstances in which we may treat contact as unreasonably persistent or abusive. It aims to establish a working environment for our staff where their exposure to unnecessary stress or fear of harm due to the unacceptable behaviour of others is managed.
2.2    The policy supports the council’s commitment to deal with all contacts in a consistent, fair and reasonable way. It is intended for the use of staff, our partner organisations, Members, tenant representatives and customers.
2.3    This policy also links to our Staff Protection Policy, which may also be employed in circumstances where our staff are threatened and deemed to be at risk.