Unreasonably persistent and abusive behaviour policy
Record keeping
12.1 Records will be retained by the Customer and Transformation Team regarding the action that has been taken. This will include:
12.1.1 The name and address of each customer who is treated as abusive, vexatious or persistent
12.1.2 When the restriction came into force and ends
12.1.3 What the restrictions are
12.1.4 When the customer and services were advised
12.1.5 Any measures that the council may put in place when contact is necessary.