Unreasonably persistent and abusive behaviour policy

Review arrangements

10.1 The status of a customer judged to be unreasonably persistent or abusive will be reviewed by the service manager after 12 months. If the contact has continued during this period, the duration of restrictions may be extended and the customer will be advised of this.
10.2 A central register will be maintained of restrictions imposed to support the review arrangements, and for considering patterns of behaviour of a customer.