Information Request policy

2.1    The Council will:

A) process all information requests submitted in line with the relevant legislation and Information Commissioner’s Office’s guidance and decision notices.
B) provide advice and assistance to all requesters where it is able to.
C) acknowledge all information requests received within 5 working days of receipt.  
D) aim to provide a response to requests within 20 working days where they are being processed under FOI and EIR legislation. In circumstances where this is not possible, officers will inform requesters of our delay and keep them regularly updated.
E) aim to provide a response to requests within 1 calendar month where they are being processed under DPA. In circumstances where this is not possible, officers will inform requesters of our delay and keep them regularly updated.
F) provide a copy of our Information Request Appeal Procedure when providing our response to a request processed under FOI and EIR. This may be used to appeal the outcome or handling of a request within 40 working days of a response being issued.
G) comply with the retention schedules specified for all information collected for the purposes of processing information requests.