Vulnerable person and reasonable adjustments policy

This policy applies to all employees of the council and customers living within the borough, including tenants and leaseholders.

Effective Date:

June 2024

Review Date:

June 2027 (or sooner if there are changes to guidance and legislation)

Author:

Assistant Director (Customer Services and Transformation)

Policy Owned by:

Executive Director (Finance and Transformation)

Statute:

Equality Act 2010

National Standards and Guidance:

Housing Ombudsman Spotlight on Attitudes, Respect and Rights Housing Ombudsman Relationship of Equals

Related Policies:

Complaints Policy

Unreasonably Persistent and Abusive Behaviour Policy Equality,

Diversity and Inclusion Strategy

Aids and Adaptations Policy

Corporate Enforcement Policy

Anti-Social Behaviour Policy

Damp and Mould policy

Decant Policy

Domestic Abuse Policy

Housing Responsive Repairs Policy

Mutual Exchange Policy

Private Sector Housing Assistance Policy

Rent Arrears Policy Succession Policy