Vulnerable person and reasonable adjustments policy
Digital exclusion
8.1 In line with our Transformation Strategy, we are committed to providing accessible services.
8.2 We understand that not all our customers will want to engage with us digitally and we will always have staff available to take phone calls and can offer face to face appointments, as appropriate.
8.3 For our customers who want to engage with us digitally and self-serve, we will make sure our websites and forms are accessible. We also use accessibility software to run weekly checks across our website.