Vulnerable person and reasonable adjustments policy

5.1    Where appropriate, vulnerabilities will be recorded in different systems. This will help staff to support customers and tenants to access our services and used to meet the customers need. Information that has no impact on the way we provide services and customer care will not be recorded and stored.
5.2    At the start of a tenancy with us, customers will be asked to confirm their support needs and communication preferences.
5.3    Information on a customers’ vulnerability will be shared between service teams when it is in their best interest. For example, if a tenant requests an assisted waste collection, it is recognised it would be good practice to share this information with their neighbourhood officer.
5.4    Personal and sensitive data will be managed in line with our Data Protection Guidelines.