Vulnerable person and reasonable adjustments policy
Our interactions with customers
3.1 Through our interactions with our customers, we need to be able to recognise, respond and record vulnerabilities.
3.2 We understand that our customers will not always want to disclose their vulnerabilities to us but we will encourage our customers to be open with us by listening to their concerns and ensuring requests for support are not ignored.
3.3 Staff will also use clues, communication, and professional curiosity to recognise potential vulnerabilities as appropriate.